Free Diagnostic · 5 Minutes
Your Google Rating Is Costing You Revenue. Here's Where It's Leaking.
Free 8-question diagnostic for leaders of consumer-facing businesses. 5 minutes. Clear reputation score.
A one-star drop on Google costs a business roughly 10% in revenue. That's not a review problem — that's a leadership problem.
The gap between what your brand promises and what your team actually delivers is where reviews, repeat business, and revenue leak. Most leaders can't see it because they're too close to it.
The Work
I help consumer-facing organizations close the gap between their brand promise and their actual customer delivery — so their reviews, revenue, and team culture align.
This diagnostic names the exact leak. 8 questions across 4 areas:
- 01
Brand-to-Experience Alignment
Does your team deliver what your brand promises?
- 02
Review Management
Are you actively driving positive reviews?
- 03
Leadership Presence
Is leadership visible where the customer experience happens?
- 04
Team Culture
Does your team see themselves as brand carriers?
Built from 10 years in luxury hospitality operations — the highest standard of customer experience. The same principles apply whether you run a hotel, a restaurant, a retail chain, a healthcare practice, or any business where the customer experience is the brand.
Who This Is For
- Business owners and GMs watching their Google rating slip and revenue follow
- Operations leaders responsible for customer experience scores across locations
- Multi-location brands scaling beyond the founder's personal presence
- Executives preparing for ownership reviews, brand audits, or investor due diligence
- Leaders whose compensation or bonuses are tied to customer satisfaction scores
Start Your Diagnostic
Tell us where to send your score, then answer 8 questions.